Privacy Policy

Last Updated: 11/19/2024

At MK Tech Solutions ("we", "us", "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you interact with our website techmk.solutions ("website"). By using our services, you agree to the terms outlined in this policy.

1. What Data Do We Collect?

Contact Information: Name, email address, phone number, postal address.
Technical Information: IP address, browser type, operating system, and information about your visit (e.g., pages viewed, time spent on the website).
Interaction Data: Details submitted through forms, such as enquiries or service requests.
Cookies and Tracking: Behavioural data collected through cookies and similar technologies.

2. How Do We Collect Your Data?

We collect your data through the following methods:

Direct Input: When you fill out forms, contact us, or subscribe to our services.
Cookies: To track usage patterns, improve user experience, and tailor our services. For more details, see our Cookie Policy.
Third-Party Tools: Analytics services like Google Analytics to gather anonymised usage data.

3. How Do We Use Your Data?

We use your personal data to:

Provide and improve our services.
Respond to your queries and requests.
Process payments or transactions.
Enhance website functionality and performance.
Send relevant updates, newsletters, or marketing communications (with your consent).
Detect and prevent fraudulent activity or security breaches.

4. How Do We Store and Protect Your Data?

Your data is securely stored on servers located in compliance with UK and EU data protection laws. We employ industry-standard security measures, including encryption, firewalls, and access control protocols, to protect your data from unauthorised access, alteration, or loss.

5. Sharing Your Data

We do not sell, trade, or share your data with unauthorised third parties. However, your data may be shared with:

Service Providers: Trusted partners who help deliver our services, such as hosting providers, payment processors, or analytics tools.
Legal Authorities: Where required to comply with legal obligations or enforce our terms and conditions.

6. Your Rights Under UK GDPR

As a UK resident, you have the following rights regarding your personal data:

Right to Access: Request a copy of the data we hold about you.
Right to Rectification: Correct inaccurate or incomplete data.
Right to Erasure ("Right to be Forgotten"): Request that we delete your personal data.
Right to Restrict Processing: Limit how we use your data under certain circumstances.
Right to Data Portability: Transfer your data to another service provider.
Right to Object: Stop certain uses of your data, such as direct marketing.

To exercise your rights, contact us at [email protected].

7. Cookies and Tracking

We use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand user behaviour and improve website performance. You can manage or disable cookies through your browser settings. See our Cookie Policy for more details.

8. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. For example:

Contact data for enquiries will be retained for up to 12 months.
Financial transaction records will be retained for accounting purposes for up to 6 years.

9. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or other operational needs. Any updates will be posted on this page with the date of revision.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: [email protected]
Phone: +44 7366 039 400
Postal Address: 25 Woodlands Avenue, London, E11 3RA, United Kingdom

Compliance

This Privacy Policy has been created in accordance with the UK GDPR (General Data Protection Regulation) and the Data Protection Act 2018.